Almost once a month someone in my team says something like ”you are not living in this reality” or “you don’t understand what we really do”. I agree on the first claim but not at all on the second one.

It is still common for companies to conduct annual employee satisfaction surveys. It is dangerous, though, to assume that the survey results tell what people really think. You need to dig into the results to understand what they mean and to figure out what to do about them. Here are a few traps you should avoid.